A successful user experience, according to Peter Morville’s famous honeycomb, centers on concepts such as usefulness, timeliness and credibility – three characteristics that are not always readily associated with today’s social media landscape. Nonetheless, Twitter, in particular, remains a valuable network for tracking user experience and digital design resources, conversations, and advocacy.
That is, if you know where to look.
Below are a few accounts that we think anyone in the field (or even lay, but curious users) will find useful. We have chosen to focus on voices that we have not yet brought to light through newsletters and podcasts. And we also tried to focus our attention on constantly active accounts.
Our list of course only represents an overview of the wider Twitter UX sphere, but hopefully it will provide some navigational aid.
Notable UX and digital design accounts
- Lisa Angela (@leeloowrites)
- Harry Brignul (@harrybr)
- Vivianne Castillo (@vastillo630)
- Doug Collins (@DougCollinsUX)
- John Cutler (@johncutlefish)
- Alex Haagaard (@alexhaagaard)
- liz jackson (@elizejackson)
- Dan Mall (@danmall)
- K. A. McKercher (@kellyanagram)
- Tanya Snook (@spydergrrl)
More resources for designers
UX and Design accounts to follow
As in her writing, Lisa Angela frequently uses her Twitter platform to interrogate the habitual complacency and inherited wisdom that sometimes goes unchallenged in real-world UX practice. Whether fight against the lionization of the old guard Where evacuate the constraints of the company that undermine the designhis story is always passionate and engaging and often embellished with humour.
Since coining the term “dark patterns” over a decade ago, designer Harry Brignull has remained vigilant in combating the deceptive and manipulative UI tactics he named after. His account also serves as a catalog of resources (you will find remarkable research, regulatory updates and retweets of media coverage) and watchdog (Brignull is quick to point out offensive examples shared with the hashtag #darkpatterns).
This user experience veteran has decades of wisdom in broadly applicable design practices, but Andy Budd’s account comes doubly recommended for managers, aspiring managers, and next-level designers. Budd co-founded, ran, and eventually left famed UK agency Clearleft – a story that left him with much to share about UX leadership, long-term product vision and strategy, design entrepreneurship, and alignment with business requirements.
Vivianne Castillo is the founder of HmntyCntrd, a network of UX professionals striving to achieve truly human-centered design. So it follows that his Twitter account also serves as a source of wisdom on self-care, fair design, and ethical advocacy.
Most people in UX will probably appreciate Doug Collins’ presence on Twitter, but students and early- and mid-career people should definitely check out his account. Collins shares many well-executed foundational knowledge resources (recent tweets included links to essential tools and portfolio development), but perhaps just as important, it maintains a tone of sunny resilience that can help maintain motivation. Bonus: his eye for the face worthy of a prize list design failed is unmatched.
Anna Cook is Senior Accessibility Designer at Northwestern Mutual and a leading voice on #a11y Twitter. Follow his account for links to Resources on the web, hardware, games, and other accessible digital designs, as well as contributions to important related conversations, such as this one about the WCAG 3 color contrast algorithm, to cite a recent example.
The author of Design Justice centers UX and digital design in the context of the larger technological and societal issues that dominate our lives, such as algorithmic fairness, data privacy, labor, and racial justice. Whether channeling their own work or amplifying like-minded journalists, researchers, and activists, Sasha Costanza-Chock’s stream is a valuable nexus for forward-thinking design perspectives.
John Cutler, Product Evangelist and Coach at Amplitude, produces high-quality product development content at a rapid pace. On Twitter, you’ll find links to his weekly blog posts as well as a regular assortment of advice on team synchronicity, strategy cycles, work-in-progress management, and just about everything else under the product sun. . Not to mention a good game GIF.
On Twitter, social designer and researcher Sarah Fathallah initiates and contributes to important conversations around meaningful participatory design, community-led design frameworks, and the intersection of research and trauma. A must-have account for anyone considering the hard work behind designing for social change.
Alex Haagaard is co-founder of Disabled List, a collective that promotes designers with disabilities. (Co-founder Liz Jackson is also featured; see below.) They are a staunch advocate for people with chronic invisible illnesses and chronic pain, raising good trouble against the medical and design establishments that fail them ( unfortunately) frequently.
Erika Hall, co-founder of the longtime Mule Design Studio, has written extensively about poll pitfalls, and how to get the most out of UX research, even if her organization doesn’t make it a priority — and she tweets along the same lines. His is admittedly far more discursive than all-UX-all-the-time accounts, but his lucid skepticism of tech orthodoxy and hype (of reflection at NFT) is still worth considering.
In addition to helping lead the Disabled People’s List, Jackson is perhaps best known for coining the concept of the “disability dongle”, which she is describe as a “well-meaning, elegant but unnecessary solution to a problem we didn’t know we had”. Such projects tend to come to fruition when (as Jackson and other proponents have said) a community is designed for, rather than with. Apart cataloging and Analyzing the dongle issue, Jackson’s stream presents itself as an engaging platform for inclusive and equitable design ideas in general.
Twitter design systems can be a odd and oddly contentious, with the movement still suffering intermittent backlash despite years of accepted practice. Dan Mall, a Philadelphia-based designer and educator, stays above the fray with a steady stream of tips and resources around design systems, as well as frequent advice on design tokens and talent pricing.
True co-design, or designing with its community of users on an equal footing, requires care and rigor. KA McKercher’s book, Beyond Sticky Notes, is one of the best we’ve read on the subject, thanks to its abundance of principles and workable systems. Their social account feels like an extension of book curiosity and engagement, with frequent shares of podcast episodes, bed and talks that anyone interested in the co-design movement will appreciate.
A senior UX architect at AWS by trade and extremely online by habit, Pavel Samsonov is the definition of a power user, typically posting and sharing multiple times a day. But its regular production – a balance of expert advice on products and user experience and cheerful disposables – plays like an informational delight, rather than information overload, and feels driven by a desire to engage, rather than build and maintain an influential brand.
Tanya Snook works as an experience designer for the Canadian government and is also the founder of CanUX. But she’s probably best known for popularizing (and combating) “UX theater” — essentially when companies ignore or completely abandon UX research in favor of their own preconceptions of how a product should take shape. Snook’s stream regularly sheds a clear light on the problem and tactical to push back, while exploring related topics such as accessibility and human-centered design.
Several of the most recognizable names in the UX establishment maintain some degree of social presence, but few are as active as the famed creator of the $300 million button. Jared Spool’s takes are notorious for generating sizable pushback on occasion, but, as a generous daily sharer of helpful resources (both new and classic) and open job postings, he can never be accused of disengagement. or trust.
Don’t let the handle fool you. Yes, David Dylan Thomas isn’t shy about sharing his pop culture enthusiasms, but the author of Design for Cognitive Bias also posts frequent updates about navigating the often irrational behaviors and motivations of users (and stakeholders) and promoting inclusive content and design.
Content design may seem like an underrated patch of the UX constellation, but Candi Williams, content designer at Bumble, is a passionate champion for the broad field – which encompasses everything from content navigation and findability. SEO to content strategy and UX microcopy. . Subscribers can expect a steady stream of convenient links to talks, conferences and Resources – for working practitioners or those hoping to break into the field.
The former vice president of design at Facebook and author of The Making of a Manager has been sharing product and user experience insights for years, including in her blog and Looking Glass newsletter. Her Twitter prompts and questions, meanwhile, regularly generate plenty of comments, of which she expertly surfaces and distills the best ones. And since shifting her focus to crypto projects, Zhuo’s stream has also become a good place to take part in conversations around user experience and design in web3, blockchain, and decentralized applications.